Frequently Asked Questions
Frequently asked questions will appear on this page. Please check
to see if your question has been answered on this page before you
contact support!
Q: Why is my name/photo/email address already uploaded when I register? Are you the CIA?
A: No, we're not! MusBook is powered by a great technology platform called NING (http://www.ning.com/). Your login is powered by something called a Ning ID, which is a universal login that you can use to access any site that uses the same system. Therefore, the chances are that you've used a network in the past that also runs on the Ning platform. You will have uploaded your details yourself: Ning is just bringing them straight into the MusBook network for you.
Q: How do I change the photo / change the theme of my profile page?
A: Click through to your profile page by selecting 'My Page' on the menu bar. Then, on the left hand column underneath your current profile picture, you can select 'change theme' or 'change photo'.
Q: Why do you only offer email support?
A: Telephone support is extremely costly therefore, like other websites, we offer only email support. Also, our customer service team is spread across multiple timezones, in order that we can serve you around the clock. This would not be so easy with a telephone service. Finally, email customer service is fully trackable and means that should something go wrong (we're not perfect!), it can be easily traced and sorted out.
Q: Why is my name/photo/email address already uploaded when I register? Are you the CIA?
A: No, we're not! MusBook is powered by a great technology platform called NING (http://www.ning.com/). Your login is powered by something called a Ning ID, which is a universal login that you can use to access any site that uses the same system. Therefore, the chances are that you've used a network in the past that also runs on the Ning platform. You will have uploaded your details yourself: Ning is just bringing them straight into the MusBook network for you.
Q: How do I change the photo / change the theme of my profile page?
A: Click through to your profile page by selecting 'My Page' on the menu bar. Then, on the left hand column underneath your current profile picture, you can select 'change theme' or 'change photo'.
Q: Why do you only offer email support?
A: Telephone support is extremely costly therefore, like other websites, we offer only email support. Also, our customer service team is spread across multiple timezones, in order that we can serve you around the clock. This would not be so easy with a telephone service. Finally, email customer service is fully trackable and means that should something go wrong (we're not perfect!), it can be easily traced and sorted out.
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